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Showing posts with the label production

Why VMware or Why Not after Broadcom?

The Truth Yes, the news of VMware acquired by Broadcom has come to a realization. We cannot denied the truth since 22nd Nov 2023. Prior the acquisition, if you have made a multi-year purchase before that, you will have whatever you can consume after the acquisition. VMware after the acquisition has release new bundle of all their offerings and end the perpetual licensing offer to the market. The individual products are not make available and cannot be purchase as a standalone. But are offered via two bundle namely; VMware vSphere Foundation (VVF), VMware Cloud Foundation (VCF). Both of which are all subscription licenses. It also ends all sales and renewal of any perpetual licenses. Honestly, VMware has been trying to end its perpetual license and into subscription for the longest time. With the Broadcom acquisition, VMware has been one of the last major player that has moved to subscription license. Customer who are on VMware, has been enjoying the great pricing with no limit of cores...

Understand Your Support Entitlement

Having worked in few companies and handle tons of escalations, often realize how many customers are not aware that Support from vendors does comes with some differences. Not all support entitlements are the same. I also talk about the support severity while back you can read up here . Let use VMware Software Support for comparison here . Using only basic and production support. (This is not all the types of support but for this discussion we will use these two.) Although its very clearly stated the difference between Basic and Production support mainly due to the response time and the hours of operations. There is something in common which I often realize many customer due to their internal policy required. That is Root Cause Analysis (RCA). Both support entitlement does not include.  So if you need this, how are you going to go about it if you are not entitled. Many customer would use escalation as one channel. However, this can only be used that many times and not infinite. And n...

Understand Your OEM Support

Previously I have talked about the difference between an Open and OEM licensing here .   Why OEM license are cheaper in general since they are provided by OEM vendor instead of direct from the Principle.  This applies not to just software but also hardware although I used software as a subject in writing. Following on the different support structure contact point between Open and OEM licensing here . Support are typically directly from OEM rather than from the original Principle vendor of the hardware of software. Question why would OEM support cost cheaper than Principle support or why Principle support is more expensive than OEM support?  Is it because the Principle owns the product (software/hardware) that makes it more expensive? There are several reasons why OEM is less expensive if you do a study.  Below is what I have observed: 1) Principle vendor owns the product, in such, it cost more.  OEM vendors use their own support and only to a certain lev...