Plain Virtualization

Having worked in few companies and handle tons of escalations, often realize how many customers are not aware that Support from vendors does comes with some differences. Not all support entitlements are the same. I also talk about the support severity while back you can read up here . Let use VMware Software Support for comparison here . Using only basic and production support. (This is not all the types of support but for this discussion we will use these two.) Although its very clearly stated the difference between Basic and Production support mainly due to the response time and the hours of operations. There is something in common which I often realize many customer due to their internal policy required. That is Root Cause Analysis (RCA). Both support entitlement does not include.  So if you need this, how are you going to go about it if you are not entitled. Many customer would use escalation as one channel. However, this can only be used that many times and not infinite. And n...

Previously I have talked about the difference between an Open and OEM licensing here .   Why OEM license are cheaper in general since they are provided by OEM vendor instead of direct from the Principle.  This applies not to just software but also hardware although I used software as a subject in writing. Following on the different support structure contact point between Open and OEM licensing here . Support are typically directly from OEM rather than from the original Principle vendor of the hardware of software. Question why would OEM support cost cheaper than Principle support or why Principle support is more expensive than OEM support?  Is it because the Principle owns the product (software/hardware) that makes it more expensive? There are several reasons why OEM is less expensive if you do a study.  Below is what I have observed: 1) Principle vendor owns the product, in such, it cost more.  OEM vendors use their own support and only to a certain lev...