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Showing posts with the label entitlement

VMware vExpert 2025 VMUG Advantage

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First of all congrats to all vExpert 2025 announced . This year, there is some additional entitlement not made known to the community. I was surprised when I received the below email: And yes, you got it. All vExpert 2025 are given a year of VMUG Advantage entitlement. This includes a 50% one time certification fee and many more which you can find out more here . This is definitely an icing on the cake.

Understand Your Support Entitlement

Having worked in few companies and handle tons of escalations, often realize how many customers are not aware that Support from vendors does comes with some differences. Not all support entitlements are the same. I also talk about the support severity while back you can read up here . Let use VMware Software Support for comparison here . Using only basic and production support. (This is not all the types of support but for this discussion we will use these two.) Although its very clearly stated the difference between Basic and Production support mainly due to the response time and the hours of operations. There is something in common which I often realize many customer due to their internal policy required. That is Root Cause Analysis (RCA). Both support entitlement does not include.  So if you need this, how are you going to go about it if you are not entitled. Many customer would use escalation as one channel. However, this can only be used that many times and not infinite. And n...

Thinapp Assignment in Horizon View Access Denied

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Finally upgrade my home lab with vSphere 6.0 and Horizon 6.1.  Have to perform a demonstration to my customer how to assign Thinapp easily via the Horizon View Admin portal.  Guess what, luck never on my side and hit with lots of issues. This issue comes with lots of testing.  The error I encounter after assignment was HRESULT hr = 0×80070005. Access is denied .  Doing a few Google didn't bring me nowhere.  Assignment installation failed. Let me just walk through what I have done: Package a few Thinapp packages with editing of Package.ini mainly the MSI settings since I am doing a assignment from Horizon View Admin Portal.  Read more here . Place them in a file share with permission to VDI users (yes make sure the VDI users can access those folders) In Horizon View Admin portal, scan the repository for the Thinapp, make sure the .msi and .exe and .dat (if you are streaming and app is too big to build into .exe file) in the same folder in the reposi...

vSphere 5 vRAM Licensing

The new licensing scheme is used in vSphere 5. Unlike in vSphere 4, where vRAM is not taken into consideration rather the number of cores per socket. Let do a refresh. In vSphere 4, for Enterprise edition is entitled to 6 cores per physical processor per server. For Advanced/Enterprise Plus edition, is entitled to 12 cores per physical processor.  As for the RAM limitation will be 256GB memory per host except Enterprise Plus which is unlimited. An example would be follows: 1 server with 2 physical CPUs, each with 8 cores. This will require 2 x Enterprise Plus license. If you apply 2 x Enterprise instead of Enterprise Plus license, only 6 cores per CPU will be used and 2 cores per CPU left idle. Let's talk about vSphere 5 licensing. Before we begin, vSphere 5 have removed Advanced edition. A customers who is on Advanced Edition on vSphere 4 will be upgrade to vSphere 5 Enterprise. vRAM entitlement is based on an edition per physical CPU (no more limitation of number...