Plain Virtualization

Having worked in few companies and handle tons of escalations, often realize how many customers are not aware that Support from vendors does comes with some differences. Not all support entitlements are the same. I also talk about the support severity while back you can read up here . Let use VMware Software Support for comparison here . Using only basic and production support. (This is not all the types of support but for this discussion we will use these two.) Although its very clearly stated the difference between Basic and Production support mainly due to the response time and the hours of operations. There is something in common which I often realize many customer due to their internal policy required. That is Root Cause Analysis (RCA). Both support entitlement does not include.  So if you need this, how are you going to go about it if you are not entitled. Many customer would use escalation as one channel. However, this can only be used that many times and not infinite. And n...

Early this morning 11th Dec 2021, SGT, VMware has release a security advisory announcement for  VMSA-2021-0028 regarding a critical vulnerability in Apache Log4j identified by CVE-2021-44228 with a CVSSv3 full score rating of 10. Immediately, VMware has worked on several of the affected products that are affected with workaround or patches. As this is a full score rating, we likely to see VMware update workaround at least and release patches in the next few days. Do check back the page to see more updates. Do note that this is not a vulnerability specific to VMware. This is an Apache vulnerability. It is affecting all solutions that uses Apache. So do check out your environment and ensure all solutions used in your environment that do contain Apache Log4j is worked on. A FAQ site is also release for those with questions regarding this. If you are not aware do subscribe to VMware Security Advisory.

The vExpert 2022 application going to start on 6th Dec 2021. This is the first round of the application cycle for vExpert 2022. Before you head over to apply, you might want to read my experience when I first applied to have the application complete. If you need some help, reach out to your nearest vExpert Pro . They will be more willing to assist and advise you accordingly. Now let's go into how been a vExpert makes a difference. I have been a vExpert over the last 10 years. It was not easy and doesn't just come by just because I am a VMware employee. So don't get the wrong idea, VMware employee needs to also apply and meet the requirements. There are people who have applied and rejected as they do not meet the requirements. There is no such benefit as a VMware employee. This program treats everyone all equal. I applied for vExpert the year I joined VMware. However, the work I have done was the years before I joined VMware. I started jotting my technical experience as a r...