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Showing posts from May, 2017

Understand Your OEM Support

Previously I have talked about the difference between an Open and OEM licensing here.   Why OEM license are cheaper in general since they are provided by OEM vendor instead of direct from the Principle.  This applies not to just software but also hardware although I used software as a subject in writing.

Following on the different support structure contact point between Open and OEM licensing here. Support are typically directly from OEM rather than from the original Principle vendor of the hardware of software.

Question why would OEM support cost cheaper than Principle support or why Principle support is more expensive than OEM support?  Is it because the Principle owns the product (software/hardware) that makes it more expensive?

There are several reasons why OEM is less expensive if you do a study.  Below is what I have observed:

1) Principle vendor owns the product, in such, it cost more.  OEM vendors use their own support and only to a certain level will they have support from Pr…