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Showing posts from September, 2015

VMware OEM Technical Support

Often come across this confusion between VMware License and VMware OEM License.  I wrote previously here the use of Open and OEM where VMware OEM license is some what different from other software OEM license e.g. Microsoft.

Now what about support.  What do you get from VMware OEM license support?  Here is an article from VMware and an uploaded copy here.

For VMware Support, you will contact VMware Support hotline or via myVMware license portal to seek for support request.  Level 1 to Level 3 support will come direct from VMware.

For VMware OEM Support, you will contact through respective OEM partner support center route.  You can refer to Page 7-8 of the above document, you can see that Level 1 and 2 will be provided by the OEM partner and ownership is by the partner.

Upon required the need of a Level 3 support, will it route to VMware Support as extracted the statement from the document.  At Level 3, the communication is only between customer and OEM partner support.  OEM partner wi…

What's New at VMworld 2015

With VMworld 2015 starting today, there will always be new announcement.  Here I am going to summarize what are the new stuff that will be release in a nutshell and detail some of them in later post.

vSphere 6.0 U1
- Tech preview of vSphere Web Client Update Manager
- able to migration embedded PSC to external PSC
- added vCloud Air web client to plugin

Virtual SAN (VSAN) 6.1
- stretch cluster in All-Flash VSAN
- 2 nodes ROBO office with witness in main site
- vSphere Replication to support 5 minutes RPO

vSphere with Operations Manager 6.1 (vSOM), vRealize Operations 6.1 (vR Ops), vRealize Operations Insight 6.1 (vROI)
vR Ops Standard Edition now comes with SDDC management packs which include VSAN, vCloud Ai, NSX Update 17th Sept 2015: Apparently vR Ops 6.1 Advanced and above will have these management packs.
- New OS & Applications monitoring starting with 5 supported apps.  More to come.
- Tech preview: Workload Placement Engine (WLP) working with DRS

vCenter Site Recovery Manag…