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Friday, November 20, 2015

VMware Thinapp Support Windows 10

Today release of Thinapp 5.2 which will support Windows 10.  This comes as a good news especially where users are migrating from Windows 7 to Windows 10 with little on Windows 8 or 8.1.

This also resolved most but not all bugs.  But this is little problem.

You can download it here.

Friday, November 13, 2015

VMware Support on Guest Upgrade

Many like me are not aware of that VMware only support patches release of OS or minor update release of OS e.g. Windows 7 to Windows 7 Service Pack 1, RHEL 6 to RHEL 6.1 as refer to this KB.

So what does this means?  If you are doing an in place upgrade of OS from Windows 2003 to Windows 2008 which is considered a major update release, this will not be supported by VMware although OS vendor supports this.  To be specific, the whole VM is not supported right after you have did an in place upgrade.

As stated in the KB, it is recommended to install major update release in a new VM.  I see this a hassle as most users would just do an in place upgrade as long their software still works in the latter version.  In such a scenario, during an in place upgrade, any issue will need to be supported by the OS vendor and not VMware.  This is something I am totally caught unaware and not agreeable.

However for customers upgrading form Windows 2003, due to the large demand of such scenario (guess no one really love Windows 2008 and above), VMware has made an exception as stated in this KB.  Thanks to my colleague, Andy Chan for bring this out.

I still see quite a lot of Windows 2003 around even though Microsoft has ended its support.  With exception support from VMware on Windows 2003 major release upgrade to Windows 2008, it should be taken into consideration fast to do it.

Thursday, November 5, 2015

VMware vExpert 2016 Application is Now Open!

If you have been active in contributing in the VMware communities, time to get your presence felt and recognize.  Head on to the link and read what it takes to be one.  For existing vExpert, if you are still keeping up, get it renewed.

Once applied you will received a confirmation email like the one below:

Now sit back and relax and wait for the results.

Friday, October 16, 2015

VMware Horizon 6 Bundle Licensing Confusion

There are some confusion out there on VMware Horizon 6 Bundle.  You can take a look at the available products that are in Horizon Standard, Advanced and Enterprise Edition

Here we will use the Horizon Enterprise bundle as an example as the products which are available in the Advanced Edition will be what we will be going through.

All editions from the bundle except Horizon Standard (only CCU) comes in both Named Users (NU) and Concurrent Users (CCU) licensing.  However there are products in the bundle that has no way in doing a CCU licensing even if you have purchase the CCU licensing.  This is because the way it is used is an active connections or active user and not possible to be a concurrent connection method.

Let's take for example: Horizon View, this can be in NU or CCU.  Reason is simple you can have a fixed number of users who will always access the virtual desktops, that will help with a NU licensing.  However if users are working in shift and sharing the same desktop in e.g. a call center environment, then concurrent connection might be a better licensing and CCU will be more appropriate.  In NU, the user will be tie to the license and replacement can be done once a user leave the company or do not use anymore.  Where CCU licensing, user is not a licensing criteria but rather the active connection that is been connected.  So as a product Horizon View can work in a NU or CCU licensing although in Horizon Standard it does not comes in NU licensing.

Now what products in the bundle will remain NU even if you are on CCU licensing?  They are VMware Identify Manager (vIDM), User Environment Manager (UEM) and Horizon Mirage.  Strangely you might ask.  Let me take Horizon Mirage for explanation since the solution has been there for awhile.

Horizon Mirage is used to managed main physical desktop.  So a user can own many desktops however Horizon Mirage is tie to a user so as long it belongs to one user it will allowed to manage even with one user license.  However since it is managing by user, it will consider this fixed user all the time.  In such, this cannot be use with a CCU licensing.  Unless you always remove the managed device and manage the other user and doing it all over again.  This is a reason why products like Horizon Mirage will remain as NU licensing even in a Horizon Bundle in CCU licensing.

Hope this allows you to plan better in doing a solution for a true End User solution.

Thursday, October 15, 2015

Doing a contest seeking Help

This is not related to my blog post but currently participating in a contest and if you can just help me like a post.

Am participating in this contest below.
1) Login to your facebook
2) Click on the comments in the post.
3) Like my comment which looks like the below:

Thank you for your support!

Thursday, October 8, 2015

Connecting to Multiple VMware Horizon Desktop

Recently been asked how can you connect to multiple Horizon Desktops from an endpoint.  Just to get things right there are just two ways depending where your virtual desktops are at.

Scenario 1
Multiple virtual desktops from the same connection server but in different desktop pools.

With Horizon Client, you will be able to connect multiple virtual desktops you are entitled to from just single instance whether on Mac of Windows as the Horizon Client window will be left open for you to select other virtual desktops to connect.

Scenario 2
Mutiple virtual desktops from different connection servers.

In this case, you will need to launch another instance of Horizon Client to connect to every connection server.  In Windows, this is easily done however on Mac, this might be a challenge.  You can of cause run a commend as written by this author here, to run another instance on Mac via Terminal window and keep it on the dock so you get two instance anytime you need it.

Can I connect to multiple virtual desktops from the same desktop pool with the same user credential?

How can I connect to multiple desktops with same user credential?
Create multiple desktop pools as each user credential is only entitled to one desktop connection per desktop pool.

Wednesday, September 9, 2015

VMware OEM Technical Support

Often come across this confusion between VMware License and VMware OEM License.  I wrote previously here the use of Open and OEM where VMware OEM license is some what different from other software OEM license e.g. Microsoft.

Now what about support.  What do you get from VMware OEM license support?  Here is an article from VMware and an uploaded copy here.

For VMware Support, you will contact VMware Support hotline or via myVMware license portal to seek for support request.  Level 1 to Level 3 support will come direct from VMware.

For VMware OEM Support, you will contact through respective OEM partner support center route.  You can refer to Page 7-8 of the above document, you can see that Level 1 and 2 will be provided by the OEM partner and ownership is by the partner.

Upon required the need of a Level 3 support, will it route to VMware Support as extracted the statement from the document.  At Level 3, the communication is only between customer and OEM partner support.  OEM partner will be the medium to communicate the two way communication between customer and VMware Level 3 Support.

"During Level 3 support interactions, the OEM Partner is responsible for managing the support relationship and ongoing communication with the customer including, requests by the customer for escalation"

Hope this clear up some of the questions the difference between both Support types.  The document also detailed other information like Severity, and more.

Which support would be your next question you should purchased?  This depends on your need and budget.  OEM support always comes at an attractive price with OEM License together.  If the lead time is acceptable and you are comfortable with the route of support arrangement, it is definitely OEM.  Time where direct support and lowest lead time is required its best to have a direct VMware Support.

Can you then mixed different type of licenses in an environment?  Advice is not to.  You might end up with different support.  Imagine logging a case with VMware and halfway down to see that other hosts are licensed via OEM, you just make troubleshooting difficult as that will not be covered.  Don't make your life difficult savibg a few bucks.

FAQ based on the document above

I have VMware OEM license from "A", can I log a VMware Support?
Yes via "A" partner support center contact.

Who will provide me VMware Support for OEM license?
The OEM partner will provide Level 1 and 2 support directly.

How will VMware Support comes in?
When issues cannot be resolve through OEM partner Level 1 and 2 support, OEM partner support will engaged VMware Level 3 support.  VMware Support will liaise directly with OEM Partner support who follow up customer who log the call.

Can I speak to a VMware Support staff directly calling OEM partner support route?
All communication will be through OEM partner support.

In what situation can I have direct support and use VMware hotline to raise a support ticket?
When you own VMware Open license and with valid Subscription and Support.

How long will OEM partner get back from VMware support if it has escalated to Level 3?
It depends as there are lead time between OEM Partner and VMware Support as well as the lead time from OEM partner to customer.

Wednesday, September 2, 2015

What's New at VMworld 2015

With VMworld 2015 starting today, there will always be new announcement.  Here I am going to summarize what are the new stuff that will be release in a nutshell and detail some of them in later post.

vSphere 6.0 U1
- Tech preview of vSphere Web Client Update Manager
- able to migration embedded PSC to external PSC
- added vCloud Air web client to plugin

Virtual SAN (VSAN) 6.1
- stretch cluster in All-Flash VSAN
- 2 nodes ROBO office with witness in main site
- vSphere Replication to support 5 minutes RPO
vSphere with Operations Manager 6.1 (vSOM), vRealize Operations 6.1 (vR Ops), vRealize Operations Insight 6.1 (vROI)
vR Ops Standard Edition now comes with SDDC management packs which include VSAN, vCloud Ai, NSX Update 17th Sept 2015: Apparently vR Ops 6.1 Advanced and above will have these management packs.
- New OS & Applications monitoring starting with 5 supported apps.  More to come.
- Tech preview: Workload Placement Engine (WLP) working with DRS

vCenter Site Recovery Manager 6.1
- Support of Metro cluster vMotion during planned downtime across different physical sites

- Previously named as EVO:RACK in tech preview
- 1/3 rack minimum

-  available in 5 hardware profiles
- support up to 64 nodes with 16 appliances

vCloud Air Compliance (EAP-US)
- Realize visibility for continuous monitoring of compliance
- applicable for on premise and off premise services

Horizon 6.2
- Horizon for Linux vGPU and vSGA support on top of existing vDGA
- Support for Skype Business
- New AMD GPU support for vDGA
- All-Flash VSAN support
- Zero day support for Windows 10
- Announce of Project Enzo

VMware Identity Manager Advanced Edition
- Previously known as VMware Workspace
- Advanced added support on SSO with enrollment of mobile devices for use to access applications via iDM

Wednesday, August 26, 2015

vSphere 6 Hardening Guide Release

With the release of vSphere 6.0 in Mar, the hardening guide is finally announced release today.  There is some different approach via vSphere API which is used in this release to help audit or implement using the guide.

You can also bookmark this page for all the other version vSphere hardening guide.

Tuesday, August 25, 2015

vExpert 2015 Second Half Announcement

Here I like congrats all new vExpert 2015 with the second half results announced 1 week before VMworld 2015.  Results can be viewed here

If you are going to VMWorld this year, remember to grab all the freebies for vExpert as well as the meetup just for vExpert.

If you miss the application, look out for the application for vExpert 2016 likely end of this year.